Refund Policy
Last updated: December 26, 2025
Our Commitment
At WPXERO, we stand behind the quality of our WordPress plugins and services. We want you to be completely satisfied with your purchase. This refund policy outlines the circumstances under which refunds are available and the process for requesting them.
Refund Eligibility
Eligible for Refund
- Technical issues preventing plugin functionality
- Plugin conflicts that cannot be resolved
- Missing advertised features or functionality
- Incompatibility with current WordPress version
- Request made within 30 days of purchase
Not Eligible for Refund
- Change of mind or no longer needed
- Lack of technical skills to use the plugin
- Incompatibility due to customized WordPress setup
- Request made after 30-day refund window
- Violation of license terms
Refund Timeframes
30-Day Refund Window
You have 30 days from the date of purchase to request a refund. This gives you adequate time to test the plugin and ensure it meets your needs.
Refund Process
Step 1: Contact Support
Before requesting a refund, please contact our support team. Many issues can be resolved quickly with proper guidance or troubleshooting assistance.
Step 2: Provide Required Information
When contacting support for a refund, please include:
- Order number or transaction ID
- Email address used for purchase
- Detailed description of the issue
- WordPress version and hosting environment details
- Screenshots or error messages (if applicable)
Step 3: Support Review
Our support team will review your request and attempt to resolve any technical issues. If the issue cannot be resolved and meets our refund criteria, we will process your refund.
Step 4: Refund Processing
Approved refunds are processed within 5-7 business days. The refund will be issued to the original payment method used for the purchase.
Refund Methods
Credit Card Refunds
Refunds to credit cards typically appear within 5-10 business days, depending on your bank's processing time.
PayPal Refunds
PayPal refunds are usually processed immediately but may take 3-5 business days to appear in your account.
Other Payment Methods
For other payment methods, refund timing may vary. We will provide specific information based on your payment method.
Partial Refunds
In some cases, we may offer partial refunds for:
- Bundles where only some items have issues
- Extended licenses when downgrading to basic license
- Subscription services with partial usage
Partial refund amounts will be calculated based on the specific circumstances and communicated clearly before processing.
License Termination
Upon receiving a refund, your license to use the plugin(s) will be terminated. You must:
- Remove the plugin from all websites
- Delete any downloaded files
- Cease any further use of the plugin
Continued use after refund may result in legal action for license violation.
Exceptions and Special Circumstances
Force Majeure
WPXERO is not responsible for refunds related to circumstances beyond our control, including but not limited to natural disasters, government actions, or third-party service outages.
Disputed Charges
If you dispute a charge with your payment provider instead of contacting us directly, we reserve the right to suspend your account and access to our services until the dispute is resolved.
Alternative Solutions
Before requesting a refund, consider these alternatives:
- Technical Support: Our team can help resolve technical issues
- Plugin Customization: We offer customization services for specific needs
- License Exchange: Exchange for a different plugin of equal value
- Account Credit: Receive store credit for future purchases
Contact Information
For refund requests or questions about this policy, please contact us at:
Please include "Refund Request" in the subject line for faster processing.